Courses
Our Courses
- Coming Soon
- Duration:2 hours
Starting Off on the Right Foot: Create an Exceptional Welcome Experience
Learn how to design an onboarding process that clarifies expectations, communicates care, and builds immediate goodwill. You’ll review welcome materials, move-in strategies, and communication scripts that help tenants feel informed, valued, and confident from day one.
Format: Interactive 2-hour online workshop
Takeaway: Welcome process checklist
Format: Interactive 2-hour Online Workshop
Takeaway: Welcome process checklist
- Coming Soon
- Duration:2 hours
Sustaining Success: Apply Strategies That Increase Retention and Loyalty
Explore how proactive engagement turns satisfied tenants into loyal residents. Participants consider how to apply proven human needs research to rental housing, measure engagement through surveys, and act on feedback to strengthen trust and retention.
Format:Â Interactive 2-hour Online Workshop
Takeaway: Tenant survey
Format: Interactive 2-hour Online Workshop
Takeaway: Welcome process checklist
- Coming Soon
- Duration:2 hours
Resolving Tension: De-escalate Challenging Tenant Moments
Learn practical de-escalation and emotional intelligence strategies to handle tense conversations with composure and respect. You’ll learn verbal and non-verbal techniques, boundary-setting language, and mindset shifts that preserve professionalism and protect relationships.
Format:Â Interactive 2-hour Online Workshop
Takeaway: Scenario-driven de-escalation guide
Format: Interactive 2-hour Online Workshop
Takeaway: Welcome process checklist
- Coming Soon
- Duration:2 hours
Closing the Loop: End Tenancies with Professionalism and Respect.
Learn how to bring rental relationships to a close with empathy, fairness, and clarity. This course focuses on the interpersonal side of move-outs and non-renewals, helping landlords protect their reputation and peace of mind while minimizing conflict and negative outcomes.
Format:Â Interactive 2-hour Online Workshop
Takeaway: End-of-tenancy checklist
Format: Interactive 2-hour Online Workshop
Takeaway: Welcome process checklist
- 1 January 2025
- 5 Hours
Starting Off on the Right Foot: Create an Exceptional Welcome Experience
Learn how to design an onboarding process that clarifies expectations, communicates care, and builds immediate goodwill. You’ll review welcome materials, move-in strategies, and communication scripts that help tenants feel informed, valued, and confident from day one.
Format: Interactive 2-hour Online Workshop
Takeaway: Welcome process checklist
- 1 January 2025
- 5 Hours
Sustaining Success: Apply Strategies That Increase Retention and Loyalty
Explore how proactive engagement turns satisfied tenants into loyal residents. Participants consider how to apply proven human needs research to rental housing, measure engagement through surveys, and act on feedback to strengthen trust and retention.
Format:
Interactive 2-hour workshop; tenant survey
provided
Format: Interactive 2-hour Online Workshop
Takeaway: Tenant survey
- 1 January 2025
- 5 Hours
Resolving Tension: De-escalate Challenging Tenant Moments
Format: Interactive 2-hour Online Workshop
Takeaway: Scenario-driven de-escalation guide
- 1 January 2025
- 5 Hours
Closing the Loop: End Tenancies with Professionalism and Respect.
Format: Interactive 2-hour Online Workshop
Takeaway: End-of-tenancy checklistÂ